Your privacy is important to us.
We accept for payment:
American Express, Visa, Master Card, Discover and PayPal.
Online orders placed using PayPal:
PayPal payment link is located on your shopping cart and order confirmation page. To pay using PayPal please the PayPal logo.
Payment is due in full at the time the order is placed.
You may order via our web site:
Mail Order: Mail Order Form
Adobe PDF 5.0 or greater to download the Mail Order Form
Via Phone: (215) 679-8163 / Via Fax: (610) 928-7115
Office Hours Monday - Friday 9 AM to 4 PM Eastern Time
Orders require complete and correct information to be processed.
Information required during order check out process
Bill to information:
Credit/Debit Card Information
Ship to information if different from bill to information:
Order information is verified.
Order information that is not verifiable, incorrect and or incomplete will result in the delay or cancellation of your order.
Monday - Friday 9 AM to 4 PM Eastern Time
mcgpaper.com will be closed on the following days:
Thursday, December 31, 2015
Friday, January 1, 2016
Monday January 18, 2016
Monday February 15, 2016
Monday May 30, 2016
Monday, July 4, 2016
Friday, September 2, 2016
Monday September 5, 2016
Friday, October 7, 2016
Monday, October 10, 2016
Friday, November 11, 2016
Thursday, November 24, 2016
Friday, November 25, 2016
Friday, December 23, 2016
Monday, December 26, 2016
Thursday, December 31, 2016
Monday, January 2, 2017
In the United States, UPS observes the following holidays:
New Year's Day 2016**
Memorial Day - May 25, 2016**
Independence Day - July 4, 2016
Labor Day - September 5, 2016**
Thanksgiving Day - November 24, 2016
Christmas Day - December 25, 2016**Christmas Day OBSERVED on Monday, December 26, 2016
New Years Day - January 1, 2016**New Years Day OBSERVED on Monday, January 2, 2016
Saturday+ and Sunday are rest days.
* Delivery of Saturday Air Packages only, no pickup service available
** UPS Express CriticalSM available 365 days each year
*** Delivery and pickup of air and international packages only
+ Saturday Delivery and Pickup is available in certain regions
USPS observes the following holidays:
Friday, January 1
New Year's Day
Monday, January 18
Birthday of Martin Luther King, Jr.
Monday, February 15
Monday, May 30
Monday, July 4
observed for Independence Day
Monday, September 5
Monday, October 10
Friday, November 11
Thursday, November 24
Monday, December 26
Monday, January 2
All items are guaranteed and we are here to help you with your projects.
If you have a question or need help please call or send us an e-mail.
Unopened paper products may be returned within 30 days of when the product was shipped to the customer.
Software and Software Downloads are not returnable and are supported by the manufacturer. Manufacturer's phone number is on all software and software downloadable packages. Protective Picture Coating and Water Repelling Agents in Hand Pump or Aerosol Spray are not returnable or refundable. If the Finger Pump or Aerosol Spray can is dented in shipping, the customer must contact UPS directly at 1-800-UPS-7447 or USPS directly at 1-800-275-8777 for the appropriate damage / refund paperwork.
MCG PAPER LLC is not responsible for damaged product once it leaves our offices.
In order to return unopened goods, please call or e-mail us and obtain a return merchandise authorization (RMA) before sending the product back.
Returns without authorization will be refused.
If the product is received by us before 30 days of shipment of the order to the customer and there is a RMA number there will be a
15% restocking fee on our products and a 20% restocking fee on Folex products.
After 30 days of the order shipment date to the customer and there is a RMA number there will be a 20% restocking fee on our products.
Folex products are not returnable after 30 days.
If the above conditions have not been meet or 45 days have elapsed since the shipment date there will be no refund.
Shipping charges are not refundable, online orders that are eligible for free shipping that are returned will be charged shipping.
Shipping will be deducted from the total along with the applicable restocking fee.
If a paper product is found to be defective, the customer should immediately call and obtain an RMA and ship the defective item back to MCG PAPER LLC.
Once received, customer service will immediately replace the defective item.
If the customer would like to return the defective paper product for a refund, customer service will credit the customer's account for the cost of the unused paper product only. Shipping is non refundable.
Charges for undeliverable, unclaimed and or refused shipments:
Customer will be charged full freight both inbound and outbound plus a 5% processing fee and MCG PAPER LLC will charge a 25% restocking fee for undeliverable, unclaimed and or refused shipments.
Non Continental US Destinations
We ship to United States and Canadian destinations only.
Please note: the United States Postal Service increased their postal prices, which went into effect on Jan. 17, 2016. On an average, their prices increased about 20%. Due to their increase, we must slightly raise all of our shipping fees, for domestic shipping as well as international shipping.
We sincerely apologize to all of customers and wish to thank you for your continued business as well as your customer loyalty throughout the years. Please, continue to use the various promotional discount codes we supply online as well as the coupon codes we have been including with your orders as they will help to offset the costs associated with this shipping increase.
U.S. Orders contiguous 48 States Standard UPS Ground or USPS only:Purchase orders, phone orders and special request production runs must be charged a full shipping fee. The minimum special production order will be 250 sheets or units plus full shipping and handling costs.
For online orders up to $ 124.99 the shipping charge is $6.95
For Online orders over $125.00, there is No Charge.
For CA, WA, TX, HI, AK the shipping charge is $7.95
Phone orders will be charged a full shipping fee.
Next Day Air, Second Day Air and Three Day Select incur additional shipping charges.
Shipping charges for the above services are calculated in the secure check out system.
UPS charges for address corrections and exemptions to shipments.
Please know that MCG PAPER LLC / mcgpaper.com cannot be held accountable or responsible for exemption charges from UPS when the customer provides an incorrect address or an insufficient address. Examples of incorrect addresses and exemptions: missing or wrong apartment number, suite number, unit number, floor number. UPS charges the following fees for these exemptions: $12.50 for all UPS Ground shipment exemption corrections and $17.50 for all UPS Air Shipment exemption corrections. MCG PAPER LLC must bill the customer these extra fees from UPS when this occurs.
Please insure that your address is complete and correct or exemption fees will be charged.
All address correction fees will be passed onto the customer along with a 5% processing fee.
Charges will be incurred for undeliverable, unclaimed and or refused shipments. Customer will be charged full freight both inbound and outbound plus a 5% processing fee. MCG PAPER LLC will charge a 25% restocking fee for undeliverable, unclaimed and or refused shipments.
For Canadian shipments:
Canadian bulk orders must meet a minimum amount of $250.00
Canadian orders must be completed by phone for shipping amounts as prices vary due to Int'l USPS shipping weights over 1.5 lbs.
We suggest that you review the following web site links:
Canada Post: www.canadapost.ca
UPS Rates for Customs Clearance into Canada: http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html
Your purchase may or will incur broker and tax fees.
You will be responsible for the payment of these fees.
Any product returned to us because the fees were not paid will not receive a refund and we will charge you for any and all
costs we incur due to the non payment of the fees.
If your request Overnight shipping and the carrier does not deliver as you had specified you must reclaim the charges, we are not
responsible for the carrier's actions.
Shipping Time Frame:
Orders received before 1 PM Eastern Time may be shipped the same day, if product is in stock.
Orders received after 1 PM Eastern Time will ship "Next Business Day", if product is in stock.
Please know that we will make every effort to contact the customer of updates, delays, changes during office hours. We apologize in advance for any email communication delays regarding an order.
Shipping estimated delivery times for UPS are on the US Continental Map:
The estimated UPS delivery time chart does not count the day the item was shipped. It is not considered as a day in transit according to UPS.
We ship via the United Parcel Service (UPS) and the
U.S. Postal Service (USPS)
Paper is heavy and these are the most cost effective carriers for paper products
We must ship all Decal Kits with Aerosol and Aerosols products via UPS ground*
*FAA regulations prohibit the shipment of aerosol products via air or by United States Post office.
Upon receiving your shipping confirmation special arrangements for delivery must be made with UPS.
UPS can be contacted by phone at 1-800-742-5877
We will request an Adult Signature on orders over $99.00 and / or at our discretion.
UPS at the driver's discretion UPS may require a signature before delivery.
MCG PAPER LLC shall not be liable for any lost, damage costs or expenses related to any delay in shipment or delivery.
Title to and product and or risk of loss passes from MCG PAPER LLC to the customer upon shipment from our facility.
MCG PAPER LLC reserves the right to choose, change and or modify shipping methods, shipping providers, shipping time frames and all other shipping and delivery related services. All shipments under 2 lbs will ship USPS Mail.
All orders are shipped FOB* unless insurance is requested. Insurance charges will be added to finial invoice.
*FOB means Freight on Board or Free on Board. What that means is ownership of the merchandise is transferred the moment the freight
carrier signs the freight bill. The freight company is responsible for exactly what they signed for. Under the terms, they agree to deliver the specified quantity in tact and undamaged to the customer
location. If they do not, the customer must file a freight claim to recover any loss or damage that occurs in transit.
If a shipment is damaged in transit you must contact the carrier and obtain the required insurance claim forms and procedure.
*FAA regulations prohibit the shipment of aerosol products via air or by United States Post office.
What if your order was incorrectly shipped?
We do our best to package your items as well as possible and to be as thorough as we can.
Unfortunately, sometimes there are problems with shipments or human errors in packing and shipping.
All we ask is that you contact us to let us know what happened or has not happened and we will work with you to resolve the issue.
You will not pay for any additional charges even if we have the product returned to us.
We want to make sure your order is correct.
In the event that certain items in your order are not in stock and backordered we will notify you by e-mail of the anticipated shipping
Your credit card will not be billed until the product is shipped.
Assortment Packages are available for order on our web site at: Assortment
We do not send out free samples of our products.
Coupons are sent to our current customers and members of our opt-in mail list.
To opt into our mail list please use the form below.
product and service updates.
We will require a copy of your business sales and use tax license and Federal EIN before quoting prices.
Request for quotes (RFQ), special production and wholesale must be in writing and the above information must be on file before quotes
or prices will be stated.
Quotes are valid for 14 days.
The minimum wholesale purchase for products in stock $1,000.00 (USD) plus shipping and handling costs.
The minimum special production order will be 250 sheets or units plus shipping and handling costs.
The minimum total for a RFQ is $1,000.00 (USD).
RFQ, wholesale prices and special product requests may be mailed or sent via faxed.
We will not respond to email requests, phone requests and requests that do not have Federal EIN and or business sales tax license included and or the RFQ is less than $1,000.00 (USD).
A signed confirmation by an officer and or the purchasing manager of your organization along with the phone number of that person and
an order is required before an order will be processed.
Payment is due in full at the time the order is placed, we do not accept purchase orders.
We are not responsible for errors on your signed confirmation and or order.
Cancellations, refunds and returns for special production items, wholesale and RFQ purchased items is not available.
We do not provide printing services.
Sales tax must be charged to all residents of Pennsylvania and shipments being delivered to a Pennsylvania address unless a valid Tax
ID number submitted on the Pennsylvania approved form(s) has been provided in advance.
PA Tax Exempt.pdf
We are not responsible for import or export regulations of the destination country nor can we prepay taxes, custom duties, tariffs
or other charges required by the destination country. As the purchaser you will be responsible all of the above and any other requirements and or laws of your country.
It is agreed through your purchase, use, and or review of this List and or Web site that any transaction or matter concerning this
List or Web site is subject to the laws of the Commonwealth of Pennsylvania. You further agree that the only proper domicile of any civil action arising from this List and or Web site or of any transaction
or matter occurring from, or concerning, this List and/or Web site is in the County of Lehigh in the Commonwealth of Pennsylvania. The User Agreement provides that the only proper domicile of any civil
action arising from this List and/or Web site or of any transaction or matter occurring from, or concerning, this List and/or Web site is in the County of Lehigh in the Commonwealth of Pennsylvania.