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Privacy Policy / Shipping Terms / Return & Replacement Policy / Holiday Schedules

Our commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. We never share your information with any outside parties or sell your profile to other companies or organizations.  The information you provide to us when placing an order is only used to complete that order.


U.S.A Contiguous 48 States: $6.95
Online Orders Over $125.00 - Free Shipping
Phone orders Over $125.00 will be charged a full shipping fee.
Military APO / FPO Address: $6.95
HI, AK, CA, WA, TX: $7.95
Canada Shipping Fee for a Priority Mail Padded Flat Rate Envelope: $28.95
Int'l Shipping Fees in all other countries: Priority Mail Padded Flat Rate Envelope:  $35.95

Shipping Time Frame

Orders received before 1 PM Eastern Time may be shipped the same day, if product is in stock. Orders received after 1 PM Eastern Time will ship "Next Business Day", if product is in stock. Please know that we will make every effort to contact the customer of updates, delays or changes during office hours. We apologize in advance for any email communication delays regarding an order.

International orders:

As International shipping charges through the United States Postal Service vary due to weight & country, International customers that place an order will receive an e-mail with all available shipping charges for First Class Delivery as well as Priority Mail Delivery.
All International Country's fees through USPS and customs differ in price due to the new USPS International package requirements and USPS online worldwide system updates.
If you are interested on information for International First Class and International Priority Mail prices, please email us at: and we will be happy to answer any shipping quote questions and product weights you many have before placing an order.

Shipping Methods

We ship via the United Parcel Service (UPS) and the
U.S. Postal Service (USPS)

Paper is extremely heavy and these are the most cost effective carriers for paper products

UPS Shipping

We must ship all Aerosols and Decal Kits with Aerosol products via UPS ground*

*FAA regulations prohibit the shipment of aerosol products via UPS Air or by the United States Post office

Aerosol Sprays are available for shipment to the US 48 contiguous states UPS Ground Service only. Aerosol Cans are subject to a Delivery Area Surcharge Fee for Commercial Addresses and a Residential Delivery Area Surcharge Fee for Home Addresses. In order for your Aerosol Spray to be delivered to it's destination, UPS Ground must be used for shipping and the extra Surcharge Fees must be added to your regular UPS shipping total.

Next Day Air, Second Day Air and Three Day Select incur additional shipping charges.

UPS shipping charges for the above services are calculated in the secure check out system.

If you request Overnight shipping and the carrier does not deliver as you had specified you must reclaim the charges, we are not responsible for the carrier's actions.

Shipping estimated delivery times for UPS are on the US Continental Map:
The estimated UPS delivery time chart does not count the day the item was shipped. It is not considered as a day in transit, according to UPS.

UPS charges for address corrections and exemptions to shipments. Please know that MCG PAPER LLC / cannot be held accountable or responsible for exemption charges from UPS when the customer provides an incorrect address or an insufficient address. Examples of incorrect addresses and exemptions: missing or wrong apartment number, suite number, unit number, floor number. UPS charges the following fees for these exemptions: $12.50 for all UPS Ground shipment exemption corrections and $17.50 for all UPS Air Shipment exemption corrections. MCG PAPER LLC must bill the customer these extra UPS fees when this occurs.

Please insure that your address is complete and correct or exemption fees will be charged.

All address correction fees will be passed onto the customer along for undeliverable, unclaimed and or refused shipments. Customer will be charged full freight both inbound and outbound plus a 5% processing fee. MCG PAPER LLC will charge a 25% restocking fee for undeliverable, unclaimed and or refused shipments.

Shipping Terms:

We will request an Adult Signature on orders over $99.00 and / or at our discretion.

At the UPS driver's discretion, a signature may be required before delivery.

MCG PAPER LLC shall not be liable for any lost, damage costs or expenses related to any delay in shipment or delivery.

Title to and product and or risk of loss passes from MCG PAPER LLC to the customer upon shipment from our facility.

MCG PAPER LLC reserves the right to choose, change and or modify shipping methods, shipping providers, shipping time frames and all other shipping and delivery related services.
All shipments under 2 lbs will ship USPS Mail.

All orders are shipped FOB* unless insurance is requested. Insurance charges will be added to final invoice.

*FOB means Freight on Board or Free on Board. What that means is: ownership of the merchandise is transferred the moment the freight carrier signs the freight bill. The freight company is responsible for exactly what they signed for. Under the terms, they agree to deliver the specified quantity in tact and undamaged to the customer location. If they do not, the customer must file a freight claim to recover any loss or damage that occurs in transit.

USPS Shipping:

Please note: the United States Postal Service increased their postal prices, which went into effect on Jan. 17, 2016. On an average, their prices increased about 20%. Due to their increase, we must slightly raise all of our shipping fees, for domestic shipping as well as international shipping.
We sincerely apologize to all of customers and wish to thank you for your continued business as well as your customer loyalty throughout the years. Please, continue to use the various promotional discount codes we supply online as well as the coupon codes we have been including with your orders as they will help to offset the costs associated with this shipping increase.

For Canadian shipments:

Canadian bulk orders must meet a minimum amount of $250.00 Canadian orders must be completed by phone for shipping amounts as prices vary due to shipping weights and destinations.

We suggest that you review the following web site links:

Canada Post:

UPS Rates for Customs Clearance into Canada:

Your purchase may or will incur broker and tax fees.
You will be responsible for the payment of these fees.

Any product returned to us because the fees were not paid will not receive a refund and we will charge you for any and all costs we incur due to the non payment of the fees.

If a shipment is damaged in transit you must contact the carrier and obtain the required insurance claim forms and follow their procedure.

What if your order was incorrectly shipped?

We do our best to package your items as well as possible and to be as thorough as we can.

Unfortunately, sometimes there are problems with shipments or human errors in packing and shipping.

All we ask is that you contact us to let us know what happened or has not happened and we will try and work with you to resolve the issue.

We want to make sure your order is correct.

Return Policy

All items are guaranteed and we are here to help you with your projects.
If you have a question about our specialty papers and products, please call us at 215-679-8163 and if you need help, please send us a detailed e-mail.

Unopened paper products may be returned to us within 30 days of when the product was shipped to the customer.

Protective Picture Coating and Water Repelling Agents in Hand Pump or Aerosol Spray are not returnable or refundable.

If the Finger Pump or Aerosol Spray can is dented in shipping, the customer must contact UPS directly at 1-800-UPS-7447 or USPS directly at 1-800-275-8777 for the appropriate damage / refund paperwork.

MCG PAPER LLC is not responsible for damaged product once it leaves our offices.

In order to return unopened specialty paper products for a replacement or refund, please call or e-mail us to obtain the appropriate Return Merchandise Authorization (RMA) code before sending any product back to our offices.  Returns without an authorization will be refused.

A  restocking fee is charged on all returns.

Returned products with an RMA that are received at our offices before 30 days have elapsed will incur a 15% restocking fee.  Shipping is non refundable.

If the return products, with RMA code, are received at our offices after 30 days have elapsed, a 20% restocking fee will incur.  Shipping is non refundable.   

Replacements will be offered only within or by 45 days from the shipment date of the order.  Replacements will only be given once the original order is returned to our offices.
Restocking fees are waived for replacements only.

After 45 days have elapsed, we can no longer issue a refund or a replacement.

Shipping charges are not refundable.

Shipping will be deducted from the total along with the applicable restocking fee.

Online orders that are eligible for free shipping that are returned for a replacement, will be charged a return to customer shipping fee for the full price of the USPS or UPS shipping.

If a paper product is found to be defective, the customer should immediately call and obtain an RMA and ship the defective item back to MCG PAPER LLC.  Once received, customer service will immediately replace the defective item if in stock.  The customer has 45 days to call us with a defective issue.  After 45 days, we cannot replace the item.

If the customer would like to return the defective paper product for a refund, customer service will credit the customer's account for the cost of the unused paper product only. Shipping is non refundable.

Charges for undeliverable, unclaimed and or refused shipments:
Customer will be charged full freight both inbound and outbound plus a 5% processing fee as well as a 25% restocking fee for the undeliverable, unclaimed and or refused shipments.  If a shipment is refused and mailed back to us, a new shipping fee for handling must be charged.

Back Orders

In the event that certain items in your order are not in stock and are backordered, we will notify you by e-mail of the anticipated shipping date.

Your credit card will not be billed until the product is shipped.


Assortment Packages are available for order on our web site at: Assortment Packages

We do not send out free samples of our products. 
Sample Sheets are available for order on our web site at:  Sample Sheets


Coupons are sent to our current customers and members of our opt-in mail list.
To opt into our mail list please use the form below.

As per our Privacy Policy we send emails that contain coupons, new products and service updates.

Wholesale, Special Production & Requests for Quotes

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We will require a copy of your business sales, use tax license and Federal EIN before quoting prices.

Request for quotes (RFQ), special production and wholesale must be in writing and the above information must be on file before quotes or prices will be stated.
Quotes are valid for 7 days.

The minimum wholesale purchase for products in stock will be $1,000.00 (USD) plus shipping and handling costs.

The minimum special production order will be 250 sheets or units plus shipping and handling costs.  Special Production runs will be charged a shipping fee even of the order is $125.00 or above.

Purchase orders, phone orders and special request production runs must be charged a full shipping fee. The minimum special production order will be 250 sheets or units plus full shipping and handling costs.


Holiday Schedules will be closed on the following days:

Thursday, December 31, 2015
Friday, January 1, 2016
Monday January 18, 2016
Monday February 15, 2016
Monday May 30, 2016
Monday, July 4, 2016
Friday, September 2, 2016
Monday September 5, 2016
Friday, October 7, 2016
Monday, October 10, 2016
Friday, November 11, 2016
Thursday, November 24, 2016
Friday, November 25, 2016
Friday, December 23, 2016
Monday, December 26, 2016
Thursday, December 31, 2016
Monday, January 2, 2017

USPS observes the following holidays:

Friday, January 1

New Year's Day

Monday, January 18

Birthday of Martin Luther King, Jr.

Monday, February 15

Washington's Birthday

Monday, May 30

Memorial Day

Monday, July 4

observed for Independence Day

Monday, September 5

Labor Day

Monday, October 10

Columbus Day

Friday, November 11

Veterans Day

Thursday, November 24

Thanksgiving Day

Monday, December 26

Christmas Day

Monday, January 2

New Year's


In the United States, UPS observes the following holidays:

New Year's Day 2016**
Memorial Day - May 25, 2016**
Independence Day - July 4, 2016
Labor Day - September 5, 2016**
Thanksgiving Day - November 24, 2016
Christmas Day - December 25, 2016**Christmas Day OBSERVED on Monday, December 26, 2016
New Years Day - January 1, 2016**New Years Day OBSERVED on Monday, January 2, 2016

Saturday+ and Sunday are rest days.

* Delivery of Saturday Air Packages only, no pickup service available
** UPS Express CriticalSM available 365 days each year
*** Delivery and pickup of air and international packages only
+ Saturday Delivery and Pickup is available in certain regions



For  payment, we accept:

American Express, Visa, MasterCard, Discover and PayPal.

Online orders placed using PayPal:

PayPal payment link is located on your shopping cart and order confirmation page.
To pay using PayPal please locate the PayPal logo.

Payment is due in full at the time the order is placed.

You may order via our web site:


Mail Order: Mail Order Form
Adobe PDF 5.0 or greater to download the Mail Order Form
We accept personal checks or money orders.

Via Phone: (215) 679-8163 / Via Fax: (610) 928-7115
Office Hours Monday - Friday 9 AM to 4 PM Eastern Time

Orders require complete and correct information to be processed.

Information required during the order check out process includes:

Bill to information:

E-mail address
Phone number
Credit/Debit Card Information

Ship to information if different from bill to information:

Phone number

Order information is verified.

Order information that is not verifiable, incorrect and or incomplete will result in the delay or cancellation of your order.

Office Hours

Monday - Friday 9 AM to 4 PM Eastern Time

The Information We Collect

This notice applies to all information collected or submitted on the web site.On some pages, you can order products, make requests, and contact us to receive materials. The types of personal information collected at these pages are:

E-mail address
Phone number
Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Phone Number

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return e-mail addresses to answer the e-mail we receive and to notify you about the status of your shipment. Such addresses and are not shared with outside parties except to the extent necessary to complete that order.We normally send via e-mail a "Thank You For Your Order" and occasionally ( four or five a year ) notify our customers of coupons, specials, new products and services.You can call us at 215 679-8163 or use the Join List form below if you would like to receive updates on our specials, new products and services. The information you submit to us will only be used to inform you via e-mail about our specials, new products and services. We use non-identifying and aggregate information to better design our web site.Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.Credit card information is maintained for only 30 days after the order is placed and after that time frame credit card information is no longer available.

Our Commitment To Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our web site from those we actually know are under 13, and no part of our web site is structured to attract anyone under 13.

How You Can Correct Your Information

You can correct all your personally identifiable information that we have collected online by contacting MCG PAPER LLC at 215-679-8163. We use this procedure to better safeguard your information. For example you may need to correct your shipping address, credit card information or e-mail address. To protect your privacy and security, we ask that you contact us directly by telephone, we will also take reasonable steps to verify your identity before making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at
 215-679-8163 or email us at


Sales tax must be charged to all residents of Pennsylvania and shipments being delivered to a Pennsylvania address unless a valid Tax ID number submitted on the Pennsylvania approved form(s) has been provided in advance.

PA Tax Exempt.pdf

We are not responsible for import or export regulations of the destination country nor can we prepay taxes, custom duties, tariffs or other charges required by the destination country. As the purchaser you will be responsible all of the above and any other requirements and or laws of your country.

Governing Law:

It is agreed through your purchase, use, and or review of this List and or Web site that any transaction or matter concerning this List or Web site is subject to the laws of the Commonwealth of Pennsylvania. You further agree that the only proper domicile of any civil action arising from this List and or Web site or of any transaction or matter occurring from, or concerning, this List and/or Web site is in the County of Lehigh in the Commonwealth of Pennsylvania. The User Agreement provides that the only proper domicile of any civil action arising from this List and/or Web site or of any transaction or matter occurring from, or concerning, this List and/or Web site is in the County of Lehigh in the Commonwealth of Pennsylvania.